Services
Partnering you for all your Vacuum Needs
Services
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation X is on the runway heading towards a streamlined cloud solution.
Single window strategy
All after-sales CRM requirements starting from enquiry generation till release of order to production.
Standardization in spares
Selling as kits
First service center at Ankaleshwar
Self sufficient centre to accommodate and service
Improvisation in logistics
Material now to reach faster and for critical customers we also have service exchange program
Segmentation
“One service engineer/technician for twenty five DP pumps” is the target for ensuring preventive maintenance at customer sites.
Segmentation
“One service engineer/technician for twenty five DP pumps” is the target for ensuring preventive maintenance at customer sites.
Installation and Commissioning
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Repair and Retrofit
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Warranty
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Service Contract
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Service Network
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Support (within warranty/ without warranty)
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Strategy - Service
To attain leadership position in next five years
Become supplier of choice through sustained aftermarket support
Ensure lowest cost of ownership
Proactive customer contact and support
Trained service engineers with largest service network
Complaints to be resolved within 72 hours or within 7 days
Product development supported by field complaints & requirement
Service and repair priority for home grown products
Service exchange program for dry pumps
Growing install base with a protectory increase in service revenue by 25~30% annually
Use of technology with ZOHO CRM for good and proactive data management